Refund policy

Last updated: October 30, 2026

All sales are final

All sales at The Alley Cards and Collectibles are final. We do not accept change-of-mind returns or exchanges, or offer change-of-mind refunds. Please review the item, format, quantity and any preorder information before completing your purchase.

Incorrect or damaged orders

If your order is incorrect, contact us immediately at distro@thealleycc.com or 503-305-0669. Include your order number and details of what you received. If an item arrives damaged, contact us immediately with photographs of the item and packaging. Keep the item and packaging, and do not return anything until we provide instructions. We will review the issue and work with you to address it.

Sealed trading cards

Sealed packs and boxes contain randomized cards unless the product listing expressly states otherwise. Specific players, card values, autographs, parallels or pictured cards are not guaranteed unless expressly stated. Disappointment with a random assortment or a change in market value is not a reason for a return or refund.

Preorders and your rights

Our final-sale policy also applies to preorder purchases. Expected release dates may change; fulfillment follows release and inventory arrival as described in our Shipping Policy. This policy does not limit any rights or remedies you have under applicable law, including required remedies for incorrect or defective goods and cancellation or refund rights for qualifying shipment delays.

Contact

The Alley Cards and Collectibles
435 2nd Street, Lake Oswego, OR 97034, United States
Email: distro@thealleycc.com
Phone: 503-305-0669